Shipping Policy

We’re committed to delivering your Xianji Matcha quickly, safely, and with care, no matter where you are in the world 🌎

  • Processing Time:
    Orders are prepared within 1–3 business days. During high-volume periods, processing may take 4–5 business days. (Weekends and public holidays are not included.)

  • Where We Ship From:
    All Xianji Matcha orders ship directly from China, ensuring maximum freshness and quality from farm to cup.

  • Free Shipping:
    Enjoy free standard shipping on all orders over $50.

  • Shipping to the US & UK:
    Standard delivery typically arrives within 10–14 business days. (Business days only; weekends not included.)

  • International Shipping:
    Yes, we ship globally! A flat $4.99 shipping fee applies to all international orders. We cover all duties and taxes, so you can shop with peace of mind.

  • Tracking:
    You’ll receive a tracking link as soon as your order ships. Please note that delivery times may vary during peak seasons or due to customs processes.

Returns/Refunds

  • Eligibility:
    Unopened and unused products may be returned within 7 days of delivery.

  • How to Return:
    Simply contact us with your order number and reason for return, and we’ll guide you through the process.

  • Refunds:
    Once your return is received and approved, your refund will be issued to your original payment method.

  • Exchanges:
    If your product arrives damaged or defective, we’ll replace it at no extra cost.

Please note: Due to food safety standards, opened matcha products cannot be returned.

Lost/Stolen Items

XianJi is not responsible for replacing items that are lost or stolen during or after shipment. Once delivery has been verified via tracking number, XianJi is not liable for replacing the items. There have been instances where items were reported as stolen and replaced, only to later be confirmed as delivered to the customer.

Incorrect Shipping Address Details

You are fully responsible for providing accurate address information at checkout. If an incorrect address is submitted, we cannot send a replacement unless the items are returned to us. Once the original order is received back, we may charge an additional shipping fee to resend it to the correct address.

Common mistakes include:

1. Missing apartment or unit number in the shipping address

2. Accidentally entering the billing address as the shipping address

We do not offer refunds or replacements for orders shipped to an incorrect address.

Note: We are not liable for misdelivered packages or address errors beyond our control, including unaddressed customer service inquiries or USPS carrier mistakes.